Frequently Asked Questions
Orders & Payments
Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, MasterCard, American Express) securely through our payment gateway, as well as digital wallets like Apple Pay and Google Pay.
Q: Can I change or cancel my order after it has been placed?
A: We process orders very quickly (usually within 1-2 business days). If you need to change or cancel your order, please contact us immediately at support@audioontario.com. Once an order has been handed over to the shipping carrier, it cannot be modified or canceled.
Q: Do you charge sales tax?
A: Yes, as a registered Canadian corporation (2422772 ONTARIO INC.), we are required to collect applicable federal and provincial taxes (GST/HST/PST) based on the shipping destination within Canada.
Shipping & Delivery
Q: How long will it take to receive my gear?
A: Orders are typically processed within 1 to 2 business days. Standard shipping within Canada usually takes 3 to 7 business days, depending on your region. Expedited options are available at checkout.
Q: Do you ship to P.O. Boxes?
A: Due to the size, value, and signature requirements of professional audio equipment, we cannot ship to P.O. Boxes. A valid physical street address is required.
Q: My equipment arrived damaged. What should I do?
A: Please take clear photos of the damaged shipping box and the damaged product immediately. Keep all original packaging and contact us at [Insert Support Email] within 48 hours of delivery so we can file a claim with the carrier and arrange a replacement.
Returns & Warranties
Q: What is your return policy?
A: We offer a 30-day return window from the date of delivery for eligible, unopened items in their original packaging. Please note that certain items, such as in-ear monitors and microphones, cannot be returned once opened due to health and safety regulations. You can read our full Return Policy : https://audioontario.com/refund-and-return-policy/
Q: Is there a restocking fee for returns?
A: Returned items that are missing original packaging, manuals, or cables may be subject to a restocking fee of up to 15%. Heavy freight items may also incur a restocking fee to cover original shipping costs.
Q: Do your products come with a warranty?
A: Yes, all new audio equipment and DJ gear we sell comes with the standard manufacturer’s warranty. If you experience a defect covered by the warranty, please contact the manufacturer directly, or reach out to our support team for assistance with the warranty process.
Technical & Product Support
Q: I need help setting up my new studio monitors/DJ controller. Do you offer tech support?
A: While we do not offer in-depth remote installation services, our team is highly knowledgeable about the gear we sell. If you are having trouble with basic setup or routing, feel free to email us, and we will do our best to point you in the right direction or provide the correct manufacturer manuals.
Q: The item I want is out of stock. When will it be available?
A: Inventory for high-end audio gear can fluctuate based on manufacturer availability. If an item is marked as out of stock, please contact us, and we can provide an estimated restock date or recommend a comparable alternative for your setup.